I need the black ink sent - I have colour but it won’t work without the black

[Andi581]

Please help I have asked 3 times now for black ink!! Once this has been sent the printer will work perfectly 

[Dragon-Fur]

@Andi581 

Welcome to the HP English Community --

Whether you receive ink is based on the printer having notified the service that ink in the printer is depleted and a new shipment is needed.

Ink is not sent on a schedule.

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How it's supposed to work:

HP Instant Ink Support - Website 

Open section and read:

 Where is my ink or toner?

What to do?

Next...

Choose "Faster Option" and / or "Wait"

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 -- No Joy? 

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Contact the team at  HP Instant Ink Support during business days and hours available in your region.

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Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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