I need to change the regionalization of printer to be able to get local cartridge to work.

[CG888]

I need to change the regionalization of my printer to be able to have local cartridges work. Currently the printer only accepts z10 but I am now in zone z30. The warranty status is probably expired.  The region in the printer is set to Columbia. I have not been able to get to a live agent, the virtual agent is useless. I am ready to go out and buy a new printer that is NOT HP, but I want to give it a last change.

[Sneha_01]

Hi @CG888,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support