I need to regionalise my printer to France because the cartriges aren't recognised

[Steffromuk]

I recently moved to France.
I had to change the ink cartridges.
When I put the new ones in. the printer said they aren't compatible.
I called the French customer service, they said they don't have my account info in their database, and I need to call the American customer services (you) and ask them to regionalise my account to France so they can make my printer recognise the European cartridges.

[Nal_NR]

Hi @Steffromuk,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Steffromuk]

Hi Elohi,
I replied to your private message.

[Raj_05]

Hi @Steffromuk,

Welcome to HP Support Community.  

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.
4. Make sure HP Smart App is installed too.

Do keep me posted.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support