I purchased a 2 pack hp61 ink cartridge at Target, the tri-color cartridge says it is incompatible

[lin4576]

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[zoey7886]

@lin4576, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Fixing Ink Compatibility Issues for HP ENVY 5530 e-All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The HP ENVY 5530 e-All-in-One Printer requires specific ink cartridges that may vary by region. If you are experiencing compatibility issues with your HP 61 tri-color cartridge, ensure the cartridge matches the specifications for your region.

Supported Ink Cartridges for HP ENVY 5530:

North America & Asia Pacific (excluding India, Indonesia, China & Japan)

• Black: HP 61 Black
• Color: HP 61 Tri-color

Western Europe

• Black: HP 301 Black
• Color: HP 301 Tri-color

Middle East, Africa, Latin America, Japan & CIS

• Black: HP 122 Black
• Color: HP 122 Tri-color

China, India & Indonesia

• Black: HP 802 Black
• Color: HP 802 Tri-color

To resolve the issue:

1. Verify Cartridge Numbers: Ensure the cartridge purchased matches one of the compatible models listed above for your region.
2. Replace Non-HP Cartridges: Using non-HP or refilled cartridges can cause compatibility issues. Replace with genuine HP cartridges.
3. Check for Proper Installation: Follow these steps to properly install the cartridge:
   • Open the cartridge access door.
   • Wait for the carriage to move to the cartridge access area.
   • Insert the tri-color cartridge into the left slot with the contacts facing the rear of the printer.

  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,