I put a new HP Black ink 301 XL cartridge and it is too old to be compatable with my Deskjet 2540

[KatyKent]

What do I do.

[A_Gayathri]

Hi @KatyKent ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've encountered compatibility issues with a new HP Black ink 301 XL cartridge in your Deskjet 2540 printer, there are a few steps you can take to address this:

• Verify Cartridge Compatibility: Double-check if the HP 301 XL cartridge is indeed compatible with your Deskjet 2540 printer model. Sometimes, incorrect cartridge models can cause issues.
• Clean Cartridge Contacts: Turn off your printer and carefully remove the new cartridge. Check the contacts (the copper-colored area) on both the cartridge and inside the printer. If they are dirty or dusty, gently clean them with a lint-free cloth.
• Reinstall Cartridge: After cleaning, reinstall the cartridge firmly into the printer until it clicks into place securely.
• Update Printer Firmware: Sometimes, updating your printer's firmware can resolve compatibility issues with newer cartridges. Check HP's official website for any available updates for your Deskjet 2540 printer model. Update the firmware on an HP printer

Refer to this document: HP Deskjet 2540 All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

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