I read thaat if I still have ink in the cartridge and it no longer works it is under warranty

[danaleandra]

I read that if I still have ink in the cartridge and it no longer works it is under warranty. I was having trouble printing, it was skipping lines so I bought a new cartridge and it now works. I would like a replacement for the partially full cartridge.

[Irfan_06]

HI @danaleandra,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with the ink cartridge for your printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- May I know which application you are using to print?

- When was the last time your printer was working fine with the old cartridge?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support