I recently moved from Singapore to the US and my printer isn't able to use local cartridges

[brichard9910]

I recently moved from Singapore to the US and need to use ink in this country.  I need assistance in changing the region for my product so it can be usable in the US.

[Sneha_01]

Hi @brichard9910,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[brichard9910]

Ok I have that all setup but then what?  You didn't provide any next steps or is it suppose to magically align to the right region?  I have read in other posts that I need a technicians assistance to do a regional reset and that they need to provide me some kind of code.

[Sneha_01]

Hi @brichard9910 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[brichard9910]

Word to the wise, after many hours of trying to work this issue I still have not been able to reset my region on my printer.  It appears my own solution is to replace a perfectly good printer.  Keep this in mind if you have to move to another region.  Maybe you will be lucky and the instructions that are provided work but in my case they didn't.  I guarantee it will not be with an HP printer given this event.

[Raj2111]

Hi @brichard9910 

Welcome to HP Support Community! 

  

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

-Regards
Raj-HP Support