I refilled the color ink, but I can't get the color print.

[Jessica_Kim_979]

Color printing is possible when printing pictures from Chrome.

However, when printing on the wordpad, only black and white prints are possible. Even though it's set in color.

I don't know how to fix it...

I tried everything from Google. But can't find the reason.

Please help me.

[Jay_G24]

Hi @Jessica_Kim_979,

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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