I replaced my black ink cartridge with a genuine HP cartridge I bought from Wal Mart

[Kittyhawk19]

ERROR MESSAGE SAYS GENUINE HP CARTRIDGE IS NOT INTENDED FOR USE WITH THIS PRINTER. i HAVE AN HP 4635 AND USED A 61 BLACK CARTRIDGE I BOUGHT FROM WAL MART

[Sneha_01]

Hi @Kittyhawk19,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering an error message stating that the genuine HP cartridge you bought from Walmart is not intended for use with your HP 4635 printer, there could be a few reasons for this issue:

Compatibility Issue: Sometimes, printers may have specific cartridge requirements or firmware limitations that prevent certain cartridges from being recognized. Ensure that the cartridge you purchased is compatible with your HP 4635 printer model.

Cartridge Not Properly Installed: Check to make sure that the cartridge is installed correctly in the printer. Open the printer cover, remove the cartridge, and then reinstall it, ensuring that it clicks securely into place.

Cartridge Contacts: Clean the electrical contacts on both the cartridge and the printer with a clean, lint-free cloth lightly dampened with distilled water. Dust or debris on the contacts can sometimes prevent proper communication between the cartridge and the printer.

Firmware Update: Check if there are any firmware updates available for your HP 4635 printer. Updating the printer's firmware may resolve compatibility issues with certain cartridges.

Verify Cartridge Authenticity: Unfortunately, counterfeit cartridges are sometimes sold, even in reputable stores. Verify that the cartridge you purchased is genuine HP by checking for authenticity labels or holograms on the packaging.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support