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‎01-31-2023 07:24 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am getting the Error message that " one or more cartridges are missing or bad.  I have followed all of the instructions and even did a reset to factory setting and still getting the error message.

I bought new HP ink cartridges to replace and Im still getting this meesage.

Category:
1 REPLY 1

‎02-04-2023 07:49 AM

HP Recommended

Hi @Debbiepf1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps.

 

If you have performed all the steps from this document here and still having issues, then the printer needs to be checked. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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