I tried 3rd party ink on my HP office jet pro 8600. Message said "Problem with printer Ink. Turn pr

[JERRY4777]

I tried 3rd party ink on my HP office jet pro 8600. Message said "Problem with printer Ink. Turn printer off and restart." Did not help. Bought a new set of Ink for 130.00 and put new cartridges in and same message comes up. Printer locked up. Tried un plugging then plug in and tur on. Same error message.Have tried this now 10 times with no results. Love this printer. Help

[Raj_05]

Hi @JERRY4777,

Welcome to HP Support Community.  
 

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing a persistent issue with your HP OfficeJet Pro 8600 printer after trying third-party ink and then switching back to genuine HP ink. Here are some steps you can try to resolve the problem.

• Verify Cartridge Installation: Ensure that the new cartridges are installed correctly. Remove them and reinsert them carefully to make sure they are securely in place.
• Clean Cartridge Contacts: Turn off the printer and disconnect it from the power source. Remove the ink cartridges and clean the contacts on both the cartridges and in the printer with a lint-free cloth.
• Update Firmware/Software: Make sure your printer's firmware and software are up-to-date. Visit the HP official website and download the latest firmware and drivers for your printer model.
• Reset Printer: Perform a hard reset by turning off the printer, unplugging it from the power source, and waiting for about 10 minutes before plugging it back in and turning it on.
• Check for Updates: Ensure that your computer's operating system and any printing-related software are also up-to-date.
• Use Genuine HP Cartridges: HP printers are often designed to work optimally with genuine HP cartridges. While third-party cartridges might be more affordable, they can sometimes cause compatibility issues.

Remember that using third-party ink cartridges can sometimes lead to compatibility issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support