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‎05-17-2025 09:41 AM

HP Recommended

I installed a print cartridge (from a multi-pack box) that showing up on printer as defective. All the other cartidges in the box were fine for use. It is still under warranty and I'd like to know how to get a replacement. The product was purchased at a Staples store in NY state.

 

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1 REPLY 1

‎05-19-2025 07:54 AM

HP Recommended

@HRB1053, Welcome to the HP Support Community! 

 

We're here to help you tackle that defective cartridge! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards, 

ZOEY7886
I am an HP Employee

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