I've cleaned the heads but still yellow is orangy pink color, anyone have a suggestion here

[MARMS6]

I do not know why but my printer will now not print yellow. I've followed all steps provided by HP with no avail, hoping someone can help. TY

[Raj_05]

Hi @MARMS6,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 5255 printer is not printing yellow despite following the steps provided by HP, there are a few additional troubleshooting steps you can try.

• Check Ink Levels: Ensure that the yellow ink cartridge has sufficient ink. You can check ink levels through the printer's control panel or the HP Smart app.
• Clean Printhead: Sometimes, the printhead may get clogged, especially if the printer hasn't been used for a while. You can try cleaning the printhead to remove any dried ink or debris that may be blocking the yellow ink flow. Refer to your printer's user manual or HP's website for specific instructions on how to clean the printhead.
• Run Printer Diagnostic Tools: HP printers often come with built-in diagnostic tools that can help identify and resolve printing issues. Run a printer diagnostic test to see if it detects any problems with the yellow ink cartridge or printhead.
• Update Printer Firmware: Ensure that your printer has the latest firmware installed. Sometimes, firmware updates include bug fixes or improvements that can resolve printing issues.
• Try a Different Yellow Ink Cartridge: If you have another yellow ink cartridge available, try replacing the current one with a new cartridge to see if the problem persists. Sometimes, ink cartridges can be defective or dried out, leading to printing problems.

By following these troubleshooting steps, you should be able to identify and resolve the issue with your HP OfficeJet 5255 printer not printing yellow.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support