INSTALL A NEW SET OF INSTANT INK CAARTRIDGES AND THE BLACK CARTRIDGE WON'T PRINT

[GLHage]

INSTALL A NEW SET OF INSTANT INK CAARTRIDGES AND THE BLACK CARTRIDGE WON'T PRINT

[Garp_senchau]

@GLHage, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're experiencing issues where the black ink cartridge isn't printing on your HP DeskJet 2755 All-in-One Printer, here are some steps you can follow to troubleshoot and resolve the issue:

Step 1: Check the Ink Levels

• Ensure that the ink cartridges have adequate ink. You can check this through your printer's software or control panel.

Step 2: Clean the Contacts

• Turn off the printer and unplug it.
• Open the ink cartridge access door and gently remove the black ink cartridge.
• Using a lint-free cloth slightly moistened with distilled water, clean the copper-colored contacts on the ink cartridge and the contacts inside the printer.
• Allow the contacts to dry completely before reinserting the cartridge.

Step 3: Align the Cartridges

• After reinserting the cartridges, perform a cartridge alignment via the printer settings. This might require printing an alignment page and scanning it.

Step 4: Print a Test Page

• Print a test page to see if the black ink is printing correctly. This can usually be done through the printer’s software or control panel menu.

Step 5: Update Firmware

• Check if there's a firmware update available for your printer model at the HP Support page and perform the update.

Step 6: Run Diagnostic and Cleaning Tools

• Use the HP Printer Assistant software to run the diagnostic and cleaning tools which can often correct printing issues.

Also, refer to these guides: 

HP DeskJet 2600, 2700, 4100, 4800 printers - No black ink, wrong colors, other print quality issues ...

Solve Instant Ink cartridge and printer problems | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,