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‎01-01-2021 03:46 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdw
Operating System: Microsoft Windows 10 (64-bit)

Five identical faint marks appear on the left side of every printed 8-1/2x11 page, spaced about two inches apart. I have been using this printer for several years and this problem began recently.  The marks look like a tiny portion of a document I printed before/when the problem began. I have used the Service>Cleaning option a few times but it does not remove these marks. All advice welcomed!

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2 REPLIES 2

‎01-01-2021 11:18 PM

HP Recommended

You could post a sample. Most likely the fuser has reached end of life which on this model is 50K max. Replacing the fuser requires quite a bit of disassembly and HP OEM fusers are quite expensive.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-06-2021 12:41 PM

HP Recommended

Thanks for your advice. Let me see if I can figure out how to post a copy.

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