• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-16-2021 07:41 AM - edited ‎02-16-2021 08:07 AM

HP Recommended
Product: DeskJet 3835
Operating System: Microsoft Windows 10 (64-bit)

Hello and greeting.

 

I bought a Deskjet 3835 from Romania and now I am in Austria. I used 652 ink for this printer but they are not available in Austria. The exact product is under the 302 number here but my printer doesn't work, it returns the error message 'not compatible cartridges'.
Could someone help with how to get the code for the regionalization to reset?

 

Untitled.jpg

 

Category:
5 REPLIES 5

‎02-16-2021 08:03 AM

HP Recommended

CutZzZi31_0-1613487793087.png

 

Was this reply helpful? Yes No

‎02-17-2021 03:35 AM - edited ‎02-17-2021 03:36 AM

HP Recommended

Hi @CutZzZi31

 

I'd like to help!

 

The region reset cannot be performed with one cartridge, both cartridges are required to perform the reset.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

Was this reply helpful? Yes No

‎02-17-2021 09:56 AM

HP Recommended

Hello. Thank you for your reply. I've bought today the color cartridge also. Should I take the print screen again?

Was this reply helpful? Yes No

‎02-17-2021 10:16 AM

HP Recommended

Yes, please share the image in a private message or you could just reply to my message.

 

Hope this helps!

 

Keep me posted!

 

Was this reply helpful? Yes No

‎02-18-2021 01:01 AM

HP Recommended

CutZzZi31_0-1613635255240.png

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.