In need of region reset code for european cartridges

[fleshcr4wl]

Hey all!

I have an HP ENVY 5330, which I bought in the US

Now located in Germany, I can not get my hands on 61 cartridges and realized that the 301 cartridges in europe cannot be used unless I reset the region of my unit.

After surfing the forums I found out that there is a specific code I need to do this.

Any idea how to get my hands on it?

Cheers and thanks!

[Kumar0307 · Accepted solution]

@fleshcr4wl, Welcome to the HP Support Community!

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[fleshcr4wl]

Hey Kumar, thank you for the quick reply

unfortunately I am for some reason not able to access private messages.. see the screenshot below

Cheers and thank you in advance

[Kumar0307]

@fleshcr4wl

Try again now or use a different browser like Google Chrome or Firefox.

Keep me posted.