Incompatibility of HP 63 Cartridge

[Graceland001]

I have an HP printer cartridge purchased showing at the back of the carton —- Malaysia April 2026

i am in the USA and installed this cartridge on my HP printer.  While it printed initially, the succeeding task for printing did not and the error message indicated is:  Ink incompatible with this printer.

Question:  Why is it incompatible, it’s an HP cartridge?

                     How can I override the system to allow usage and a successful printing?

                     Providing the steps will be a plus.

[A_Gayathri]

Hi @Graceland001,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.