Incompatible Cartridge Message

[Wiggles911]

I am getting an incompatible cartridge message.  I have purchased a new HP cartridge 952 and am still getting the same message.  I have unplugged the power source and cleaned the cartridge per the instructions.  I cannot get rid of the message or the problem.   These cartridges are expensive and I have purchased two new ones (it is the black cartridge).

Anyone have any suggestions.

[Sneha_01]

Hi @Wiggles911 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering an "incompatible cartridge" message even after installing a new HP 952 black cartridge, here are some troubleshooting steps to help resolve the issue:

1. Check Cartridge Compatibility

• Ensure that the cartridge is indeed an HP 952 and that it is compatible with your specific printer model.

2. Inspect the Cartridge

• Protective Tape: Double-check that any protective tape or seals have been removed from the cartridge.
• Damage: Inspect the cartridge for any physical damage.

3. Clean the Cartridge Contacts

• Gently clean the gold contacts on the cartridge and the corresponding contacts in the printer with a lint-free cloth lightly moistened with distilled water. Let them dry before reinserting.

4. Reseat the Cartridge

1. Turn off the printer and unplug it.
2. Open the printer and carefully remove the cartridge.
3. Reinsert the cartridge firmly, ensuring it clicks into place.
4. Plug the printer back in and turn it on.

5. Reset the Printer

1. Turn off the printer.
2. Unplug it from the power source.
3. Wait for about 60 seconds.
4. Plug it back in and turn it on.

6. Update Firmware

• Ensure your printer’s firmware is up to date. You can check for updates through the HP Smart app or on the HP website.

7. Check for Error Messages

• Look for any additional error messages on the printer’s display that could provide more information about the problem.

8. Try Another Cartridge

• If possible, try using another new HP 952 cartridge to rule out the possibility of a defective cartridge.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support