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Solved!

Incompatible Cartridge

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HP 4520 Envy All-in-one

I have an HP 4520 Envy All-in-one series printer. It was all working fine and now I get a incompatible cartridge error for the Tri-color cartridge. I have followed all the troubleshooting procedures suggested by the Virtual Agent and the problem still persists. I am in the instant ink scheme but don't have another spare cartridge to swap to. Any ideas on what else I may try? Thanks.

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HP Support Agent
HP Support Agent
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@CougarFool, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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A new colour cartridge sorted the problem. Printer is working OK again.

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HP Support Agent
HP Support Agent
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@CougarFool

 

Glad to know 🙂

 

Cheers!

TEJ1602
I am an HP Employee

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