Incompatible Cartridge

[CougarFool]

I have an HP 4520 Envy All-in-one series printer. It was all working fine and now I get a incompatible cartridge error for the Tri-color cartridge. I have followed all the troubleshooting procedures suggested by the Virtual Agent and the problem still persists. I am in the instant ink scheme but don't have another spare cartridge to swap to. Any ideas on what else I may try? Thanks.

[TEJ1602 · Accepted solution]

@CougarFool, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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[CougarFool]

A new colour cartridge sorted the problem. Printer is working OK again.

[TEJ1602]

@CougarFool

Glad to know 🙂

Cheers!