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‎09-29-2020 04:07 AM - last edited on ‎10-30-2020 04:30 PM by

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

I have recently moved from the US to the UK and just had to purchase new ink cartridges.  The cartridges I purchase are identical, but when I install them, I am getting an "incompatible cartridges" message.  I've read that the printers are regionally based. Is there any way to trouble shoot this?

 

Thanks in advance for your help!

 

_JGV_

1 REPLY 1

‎09-30-2020 10:23 AM

HP Recommended

@_JGV_

 

Welcome to the HP Support Community.

 

We'll have to do a region reset.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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