Incompatible Ink Cartridges error for black 678

[Jay678]

Hey there tried all the solutions in the support page for the incompatible ink cartridge error but still getting the same problem.

Do I need to do a printer region reset?

[Nal_NR]

Hi @Jay678,

Welcome to the HP Support Community. 

I'd like to help!

Follow these steps to fix Incompatible Cartridges and other cartridge errors for printers enrolled in Instant Ink.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Update Firmware

HP regularly releases new printer firmware versions with product enhancements or issue fixes.

To see how to update your printer, go to Update the firmware on an HP printer.

Make sure Web Services are on

An interruption of your printer connection to the Instant Ink service can cause cartridge or connection errors.

Make sure Web Services are on. See HP Printers - Turn On Web Services for more information.

Remove cartridges and reset printer (inkjet only)

Remove the cartridges and reset your inkjet printer to clear your memory.

Remove the cartridges.

With the printer turned on, disconnect the power cord.

Wait 60 seconds.

Reconnect the power cord and turn the printer back on.

Reinstall the cartridges.

You may also refer to this document

For region reset, was the printer purchased from a different region or a country? If yes then it needs reset.

If not, if the above steps do not work,  either the cartridge is faulty or the printer.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!