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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Kerri8
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Incompatible Older Generation Cartridge

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Officejet Pro 7740 series
Microsoft Windows 10 (64-bit)

I have tried to insert a NEW original HP 952XL ink cartridge into my HP Officejet pro 7740 printer and it is giving me an error message that it is an older generation cartridge.  I paid dearly for this cartridge and am completely annoyed that I cannot use it.  I need to get directions to fix this or directions on obtaining a free replacement cartridge from HP.  I have looked at other threads similar and tried those suggestions such as unplugging and nothing works

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Kerri8
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disregard my original question.  Found more posts and it looks as if the end date is Oct 2020 so is no longer compatible.  Which I think stinks to high heaven!!!

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Mudslinger06
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Were you able to fix the problem?  I have the same issue.

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Kerri8
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The only solution is to buy a new cartridge that does not have a warranty end date later than then when you put it into the printer.  For example, we put a cartridge in our printer that had a warranty end date of Oct 2020 it is now April 2021 so it will not work in the printer; supposedly it has expired.  That is why I think it stinks to high heaven when I think the ink was probably still good, it wasn't even a year old.  So the moral to this story is when buying original hp cartridges make sure you have a date as far out into the future as you can and don't stock up so that they can keep uping the prices on you.  At least that is how I feel about it.

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Mudslinger06
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This does stink especially since the cartridge's I pulled out have a date that is two years old and it works still but is empty.  FYI, I have access to a second printer of the same model it I can still use the older dated cartridges with no issues.  I checked the Firmware of the other printer and it has an older firmware.  I am going to attempt to revert my printer to the older firmware to see if that will allow me to use the older ink cartridges as I have quite a few of them.

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Mudslinger06
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Rolling back the Firmware update worked.

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Kerri8
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Hmmm....may have to try that.  thanks

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