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04-07-2021 07:28 PM
I have tried to insert a NEW original HP 952XL ink cartridge into my HP Officejet pro 7740 printer and it is giving me an error message that it is an older generation cartridge. I paid dearly for this cartridge and am completely annoyed that I cannot use it. I need to get directions to fix this or directions on obtaining a free replacement cartridge from HP. I have looked at other threads similar and tried those suggestions such as unplugging and nothing works
04-08-2021 07:15 PM
The only solution is to buy a new cartridge that does not have a warranty end date later than then when you put it into the printer. For example, we put a cartridge in our printer that had a warranty end date of Oct 2020 it is now April 2021 so it will not work in the printer; supposedly it has expired. That is why I think it stinks to high heaven when I think the ink was probably still good, it wasn't even a year old. So the moral to this story is when buying original hp cartridges make sure you have a date as far out into the future as you can and don't stock up so that they can keep uping the prices on you. At least that is how I feel about it.
04-09-2021 07:51 AM
This does stink especially since the cartridge's I pulled out have a date that is two years old and it works still but is empty. FYI, I have access to a second printer of the same model it I can still use the older dated cartridges with no issues. I checked the Firmware of the other printer and it has an older firmware. I am going to attempt to revert my printer to the older firmware to see if that will allow me to use the older ink cartridges as I have quite a few of them.