Incompatible Print Cartridge for HP Officejet Pro 7740 after moving to another country

[ndc_cad]

Hello, similar situation to this thread: https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/Incompatible-Print-Cartridge-for-...

I bought the HP Officejet Pro 7740 in the UK. I have moved to Canada and also couldn't find HP 953 ink, but saw that HP 952 should be compatible, as per the product description.

However, I've installed the 952 Cyan, Magenta, and Yellow (I didn't replace black as I still had a lot of blank ink), and I got the error: "The indicated cartridges are not intended for use in this printer".

The other thread seems to mention that this can be solved by doing a regional reset printer, but didn't provide the exact instructions as it's printer-specific and doing it on the wrong model could brick the device.

Can I please have the said instructions for my printer?

Its an HP Officejet Pro 7740, 

Product no: G5J38A

Thanks!

[A_Gayathri]

Hi @ndc_cad,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[A_Gayathri]

Hi @ndc_cad,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!