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‎12-14-2020 05:44 AM

HP Recommended
Product: HP Envy 4527
Operating System: iOS

Hi, my printer was working just fine until now when it all of the sudden says my black cartridge is incompatible with my printer. I've tried everything it says in troubleshooting but nothing worked so far. I have instant ink so don't have a spare cartridge to try until they send me one. Any suggestions highly appreciated as I am a uni student and need my printer to be working. Thanks a lot. 

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7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-17-2020 04:53 AM

HP Recommended

@Keepgirl, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎12-17-2020 04:53 AM

HP Recommended

@Keepgirl, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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