Incompatible cartriges

[Tony976]

I bought HP 301 ink in Bulgaria for my ENVY 5530, but it did not recognize them. I get an "Incompatible cartridge(s)" message. When I see printer region, it's region 2. Bulgaria is region 4. The warranty has expired. What can I do?

[Nal_NR]

Hi @Tony976,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Tony976]

I look forward to your support. I hope you can help me!

[Nal_NR]

Hi @Tony976, 

Thank you. Have you shared your details via private message?

[Tony976]

Yes. I sent my details and nothing.

[Tony976]

I have to do a printer region reset. I need the code for it. Can anybody help me?