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Incompatible ink cartridge

HP Recommended
HP Deskjet 2540
Microsoft Windows 10 (64-bit)


I was hoping to replace an old cartridge and bought a 304 cartridge instead of a 301 cartridge for my HP Deskjet 2540. How can I get a replacement for this cartridge as it cost £11 and is useless.



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@Emsu, Welcome to the HP Support Community!


Where did you buy this ink cartridge from?

If it is still in its packaging, you may ask for a replacement from the place you bought it from. Also, reach out to the HP Technical Support team in your region to check available options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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