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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Incompatible toner issue due to region change
Create an account on the HP Community to personalize your profile and ask a question
12-02-2020 10:24 AM
Just moved from New Zealand to Belgium and ordered ink replacement for this printer. What arrived is HP203A and comes up as incompatible (the old ones are HP202A), your help page suggests you can tell me how to alter the regional setting on the printer to accept HP203A which I cannot now return as it is opened. I have 3 others half full HP202A.
12-14-2020 03:15 AM
@Screennombre, Welcome to HP Support Community!
We need to perform a regional reset on the printer to resolve this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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