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‎12-08-2020 05:45 AM

HP Recommended
Product: HP OfficeJet 8012
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,

we recently had issues with the cartridges, after which they were replaced.

Yesterday I first printed one page and the quality of it was good.

After that, I started printing a document, but then every page was horrible. Either parts were cut off completly, or there were horizontal stripes, etc. It was generally unreadable. This effected about five pages, after which I aborted it to save paper.

Today I ran a diagnostic with the application, but no issues were found. I then tried to print a test page and this time it came out good.

Do you know, why there is this inconsistency?

2 people had the same question
1 REPLY 1

‎12-18-2020 07:06 AM

HP Recommended

@mb991

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c06260268

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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