Incorrect Page Count

[Aigor19]

Hi,

kindly ask you to check the page count related to my Instant Ink account. Today 08/07/2024 I printed 16 pages; after each printed file, I was checking and "refreshing" the page count in my Instant Ink dashboard. I can assure that I saw a 2 page print become a 4 page count, more than once. Result: print history says that today I printed 24 pages, while I actually printed only 16.

I need to print more pages, but having reached the page limit (due to a count error!) the only way is to buy additional page, and I'm definetely not with that.

I'd like to understand if there can be an issue, and which can be a possible solution. Kindly ask to restore the correct page count.

Thanks in advance

[Irfan_06]

Hi @Aigor19,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your instant ink page count.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support