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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-18-2025 01:50 PM

HP Recommended
Product: HP OfficeJet 6958 All-in-One Printer

don't let me print

Reply
1 REPLY 1

‎05-20-2025 10:11 AM

HP Recommended

Hi @oldmen2025,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

  • Ensure that you are using genuine HP cartridges that are compatible with the HP OfficeJet 6958. The compatible cartridges are:
    • HP 902 Black
    • HP 902 Cyan
    • HP 902 Magenta
    • HP 902 Yellow
    • HP 902XL (high yield) versions are also compatible.
    • Open the ink cartridge access door and remove the cartridges.
    • Look for the HP logo and the part number to confirm they are genuine HP cartridges.

Clean the Contacts

  • Press the power button to turn off the printer.
    • Open the ink cartridge access door and gently remove all the ink cartridges.
    • Use a lint-free cloth and distilled water to gently clean the electrical contacts on the cartridges and inside the carriage.
    • Allow them to dry for a few minutes before reinstalling.

Update Printer Firmware

  • Go to the HP Software and Drivers page and enter your printer model (HP OfficeJet 6958).
  • Download the latest firmware update available for your printer.
    • Follow the on-screen instructions to install the firmware update.

Reset the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds.
  • Plug the printer back in and turn it on.

Disable Cartridge Protection Settings

  • Open the HP Smart app on your computer or mobile device.
  • Select your printer and go to the Settings or Advanced Settings.
  • Look for Cartridge Protection settings and disable it.
  • Save the settings and restart the printer.

Use Genuine HP Cartridges

  1. Purchase Genuine Cartridges

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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