Ink Cartridge 64xl - Tango Printer

[TangoPrinter130]

Ordered ink cartridge 64XL from Amazon through the HP account but the cartridge drained within 5 prints claiming damaged-counterfeit

[Qsaifoddin]

Hi @TangoPrinter130 

If you purchased an HP 64XL ink cartridge through your HP account on Amazon and it drained quickly while indicating a possible counterfeit issue, here's how you can address the situation:

Step 1: Verify the Cartridge

1. Check Authenticity:

   • Look for HP security seals on the cartridge packaging. These seals often have holographic images or other unique marks to indicate authenticity.
   • Use the HP Mobile Authentication app to scan this seal and verify the authenticity.

2. Examine Physical Cartridge:

   • Check the cartridge for any physical damage, unusual markings, or signs that it may have been previously used.

Step 2: Contact the Seller

1. Amazon Seller Communication:

   • Contact the seller from whom you purchased the cartridge on Amazon. Explain the issue, mentioning the quick depletion and counterfeit warning.

2. Request Resolution:

   • Request a refund or replacement for the product. Legitimate sellers often provide prompt resolutions for such issues.

Step 3: Report to HP

1. Notify HP:
   • Report the occurrence of a potential counterfeit cartridge to HP. This can help prevent similar issues for others and contribute to HP’s anti-counterfeiting efforts.
   • Use the HP Report Fraud tool for guidance on reporting.

Step 4: Purchase from Authorized Retailers

1. Consider Alternative Sources:
   • Purchase future cartridges from authorized retailers or directly through the official HP store to avoid counterfeit products.
   • Check the list of authorized HP partners on the HP website.

Step 5: Review Printer Notifications

1. Software Updates:
   • Ensure your printer software and firmware are up to date, as they sometimes improve detection of non-authentic products.