Ink Cartridge Depleted.. but its brand new!

[Bradley_M]

Ive had the printer maybe 1 year. I have purchased only genuine HP cartridges and made sure the printer was up to date and with firmware as well. I got an error saying the YELLOW was depleted so I purchased a new YELLOW and as soon as I installed it, the YELLOW error went away. But the CYAN  immediately said it was DEPLETED although I installed a brand new one as well. I have done everything as far as updates, firmware, unplugging, tried using the HP smart app, and even cleaning/readjusting the cartridges and cartridge holder.. and to no avail! I spent a lot on this printer and really would not like to have to purchase another as I just spent $90+ on 952XL inks for it! Thanks for your time 😁

[Betty0610]

@Bradley_M

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/in-en/document/c05365403

If you insert your old cyan, do you still get the error message?

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Bradley_M]

Thanks for your reply but I have done everything listed in the link that you gave me. I tried to do everything I could do on any forum I found. But if I put the old CYAN into the printer it basically gives me the same message and says that this cartridge has already been used and depleted

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!