Ink Cartridge Issues

[Valsurfer]

I have a 9015 that will not recognize a brand new HP Cyan cartridge.  I replaced all cartridges and it won't recognize the Cyan.  I purchased another new HP Cyan cartridge and again it won't recognize the cartridge.  I

[A_Gayathri]

Hi @Valsurfer,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 9015 is having trouble recognizing the cyan cartridge despite using genuine HP cartridges. 

Here are a few steps you can try to resolve the issue:
 

1. Reset the Printer:

• Turn the printer on.
• While the printer is on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back into the outlet and reconnect it to the printer.
• Turn the printer on and check if it recognizes the cyan cartridge.

2. Clean Cartridge Contacts:

• Turn off the printer and open the cartridge access door.
• Carefully remove the cyan cartridge.
• Use a lint-free cloth lightly dampened with distilled water to gently clean the copper-colored contacts on the cartridge.
• Do the same for the electrical contacts inside the printer where the cartridge sits.
• Let the contacts dry for a few minutes, then reinsert the cartridge and check if the issue is resolved.

3. Update Printer Firmware: Update the firmware on an HP printer

• Outdated firmware can sometimes cause problems with cartridge recognition. You can check for and install any available firmware updates:
  • Go to the HP support website and search for your printer model.
  • Download and install the latest firmware update for the OfficeJet Pro 9015.

4. Reinsert All Cartridges:

• Sometimes reseating all cartridges can help.
  • Remove all cartridges from the printer, including the cyan.
  • Turn the printer off and on again without any cartridges installed.
  • After restarting, insert each cartridge one at a time, starting with the cyan.

5. Use a Different Cyan Cartridge:

• While you’ve already tried a second new cyan cartridge, there’s still a chance that both were faulty or the batch was defective. You could try one more from a different supplier, ensuring it’s a genuine HP cartridge.

6. Check for Protective Tape:

• Double-check that you’ve removed the protective plastic strip or tape on the contacts of the new cyan cartridge.

Refer to this document: HP OfficeJet Pro 9015 All-in-One Printer User manual

May I know if you have changed the region if Yes then we have to perform a Regional reset 

I hope this helps. 

Take care and have a good day.

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