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‎05-28-2021 02:02 PM

HP Recommended
Product: Officejet 3830

Hi there!

 

just spent well over $100 on two new XL HP ink cartridges (black and color) and both were working fine, suddenly getting error message that  I need to remove and install indicated cartridge (color) to ensure it is correctly installed. I’ve removed and replaced and did a hard reset as well as cleaned the cartridge to ensure no dried ink is on the connector. Any suggestions?

Category:
1 REPLY 1

‎05-29-2021 06:53 AM

HP Recommended

@AtsII

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/    
         

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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