cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
6 5 0 1
Message 1 of 11
354
Flag Post

Solved!

Ink Cartridge Problem

HP Recommended
Example: HP DeskJet Ink Advantage 2135
Microsoft Windows 10 (64-bit)

I have bought a printer while in US and now am in India having consumed my supplies for HP 664 cartridges. What options are available for me to buy locally is the HP 680 compatible with the printer of it requires a hardware change ? 

10 REPLIES 10
Highlighted
HP Support Agent
HP Support Agent
11,668 11,654 645 480
Message 2 of 11
Flag Post
HP Recommended

@Rohitsaini09

 

Welcome to the HP Support Community.

 

We'll have to do a region reset on the Printer for you to use this Printer in India.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
6 5 0 1
Message 3 of 11
Flag Post
HP Recommended

Hi Betty,

 

I have the cartridges' from the original region but the BLACK one is not working due to the ink hope that is not an issue in going ahead for the code change.  

 

Thanks 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,205 14,199 935 1,111
Message 4 of 11
Flag Post
HP Recommended

@Rohitsaini09

 

You will need both the black and the color ink cartridges(working) that are purchased in India to perform the reset. once you have them, let us know to proceed with the region reset.

 

Keep us posted.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
6 5 0 1
Message 5 of 11
Flag Post
HP Recommended

Thanks Kumar, 

 

The models available are 678, 680, 802 and 46 kindly advise compatible model with my printer.  

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,205 14,199 935 1,111
Message 6 of 11
Flag Post
HP Recommended

@Rohitsaini09

 

HP Deskjet Ink Advantage 2135 All-in-One Printer uses HP 680 ink cartridges in India.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Highlighted
Author
Level 1
6 5 0 1
Message 7 of 11
Flag Post
HP Recommended

Hi Kumar,

 

Will arrange the 680 over the weekend and we can do the reset on Monday i.e. 14-Sept-20. 

 

Thank You 

Highlighted
HP Support Agent
HP Support Agent
14,205 14,199 935 1,111
Message 8 of 11
Flag Post
HP Recommended

@Rohitsaini09

 

Sure, keep me posted.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
6 5 0 1
Message 9 of 11
Flag Post
HP Recommended

Hi Kumar, 

I have the original 680 cartridges, please confirm the process for the reset. 

Thanks 

Rohit 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,205 14,199 935 1,111
Message 10 of 11
Flag Post
HP Recommended

@Rohitsaini09

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue.

 

Keep me posted.

KUMAR0307
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation