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‎11-30-2020 12:05 PM - last edited on ‎07-23-2021 12:00 PM by HP Administrator

HP Recommended
Product: HP ENVY 5540
Operating System: Microsoft Windows 10 (64-bit)

Issue with Color Ink Cartridge.   Printer states Ink Cartridge Problem - Remove and reinstall the indicated ink cartridge.  This is a relatively new Color ink cartridge.  I tried all the recommended fixes and nothing worked.  I put an old, almost empty, color ink cartridge and the printer started working.  I assume the new print cartridge is defective.  How do I get a replacement cartridge.  I'm an Instant Ink Customer

8 people had the same question
2 REPLIES 2

‎12-08-2020 02:22 AM - edited ‎12-08-2020 02:22 AM

HP Recommended

@FrankUBS, Welcome to the HP Support Community!

 

Yes, it seems like the new ink cartridge could be defective as the old one works fine with no errors.

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue persists as the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎01-02-2021 06:57 AM

HP Recommended

I have 2 full cartridges of Instant Ink and it stll tells me to contact www.instant ink.com.

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