Ink Cartridge isn't compatible after buying products here from Philippines

[Jaja_0109]

My printer was bought from Saudi and was moved here in the Philippines, when I bought ink cartridges from here it wasn't compatible and I don't know how will I be able to use it again if it goes like that till forever. Many has the same problem as me, I've searched online and it says to reset the regionalization of my printer. But I don't know how, please address this problem of mine. 

[sandytechy20]

@Jaja_0109

Welcome to the HP support community.

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Jaja_0109]

Im sorry I cant seem to access your message... When I click on the link it put me on ghe messages but there isn't any new message that appears from you

[The_Fossette]

@Jaja_0109

Click on the below link to access the reply.

https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/Ink-Cartridge-isn-t-compatible-af...

Cheers!

[Jaja_0109]

When i click on the link on leads me to my private message, it's empty... I haven't recieved any private message and I dont know why a message and instruction from you does not appear. 

[Kumar0307]

@Jaja_0109

Apologies for the inconvenience. Check now. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!