cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
atremi
New member
1 0 0 0
Message 1 of 1
45
Flag Post

Ink Cartridge problem

HP Recommended
Officejet 4630
Microsoft Windows 10 (64-bit)

Replaced both black and color ink cartridges with new.  Immediately get "Ink Cartridge Problem" on printer, which means it won't let me do anything.  It says the color cartridge needs to be replaced. Went out and bought brand new ink cartridge, as one I had used previously had been in a desk drawer for a couple of years.  Installed brand new cartridge, still get error message. Unplugged and replugged.  Didn't help.  Cleaned electrical contacts on printer and cartridge with isopropyl alcohol.  Didn't help.  Updated firmware.  Didn't help.  Tried installing the last cartridge I had in printer before this started.  Still get error message.  I'm thinking that something is wrong with the contacts in the printer, but don't understand why it worked one minute and the next minute it didn't.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation