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‎09-27-2020 09:59 AM

HP Recommended
Product: HP Envy Photo 6234

Hi , My printer won't recognize  non HP ink cartridges ' is there any way to get it to accept these ? 

Category:
1 REPLY 1

‎09-30-2020 09:30 AM

HP Recommended

@JJL123

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Are you using genuine HP ink cartridges?
  • Have you tried with Original shipped cartridge?
  • Is your printer enrolled with HP instant ink?

While you respond to that, let's try these steps: 

  • Step 1: Reinstall the print driver (Windows only)
  • Step 2: Use genuine HP ink cartridges
  • Step 3: Check for ink smears on the back of printouts
  • Step 4: Make sure you are using the appropriate paper for your print job
  • Step 5: Check the print settings
  • Step 6: Check the estimated ink levels

Click here: https://support.hp.com/in-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/document/c... to complete the troubleshooting steps.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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