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‎11-20-2021 06:22 PM

HP Recommended
Product: HP DeskJet 4100 All-in-One Printer series
Operating System: Other

Hello, 

I have an HP DeskJet 4100 All-in-One Printer series bought in the US at Costco. 

I am in Mexico now, and I see they don't carry they same Ink cartridge numbers. 

Does anyone know which cartridges I would use here? 

Thank you!

Category:
1 REPLY 1

‎11-23-2021 01:09 PM

HP Recommended

@Juliana123

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand you are not able to use the new ink cartridges. We need to perform a regional reset on the printer to resolve this issue.  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  
 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

In order to access your private messages, click the private message icon in the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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