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‎04-12-2021 06:06 PM

HP Recommended
Product: Envy 7100 series all in one
Operating System: Microsoft Windows 10 (64-bit)

I bought a Hewlett Packard ink cartridge but it's not working. It keeps asking me to reinstall correctly, however, it can only be installed one way. This is the second one that I bought but the first one I didn't have a problem. Is it being disabled? Don't understand why it's not accepting a genuine HP cartridge.

Category:
1 REPLY 1

‎04-16-2021 10:39 AM

HP Recommended

@CharleneG

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried cleaning the ink cartridge nozzles? 
  • Have you tried updating the printer firmware?

While you respond to that, let's try these steps: https://support.hp.com/in-en/document/ish_1721989-1461843-16 Ink cartridge errors.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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