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‎03-16-2021 05:41 PM

HP Recommended

I bought a HP ENVY PHOTO 7155 in the US and used the Ink 64XL, I'm now in Aruba and can't find the same cartridge, is there another original HP ink number I can use for this region that is compatible ?

Thanks 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2021 01:18 PM - edited ‎03-19-2021 02:42 PM

HP Recommended

HI@couskae07,

 

Welcome to the HP Support Community.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. In order to access your private messages, click the private message icon on the upper right corner of your HP  HP Support Community profile.


Next to your profile name, or simply click on this link

 

Keep me posted. Happy to help!

    

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

View solution in original post

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3 REPLIES 3

‎03-19-2021 01:18 PM - edited ‎03-19-2021 02:42 PM

HP Recommended

HI@couskae07,

 

Welcome to the HP Support Community.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. In order to access your private messages, click the private message icon on the upper right corner of your HP  HP Support Community profile.


Next to your profile name, or simply click on this link

 

Keep me posted. Happy to help!

    

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No

‎03-20-2021 03:21 PM - edited ‎03-20-2021 03:23 PM

HP Recommended

Hi, I accepted your solution although you did not fully explain a detailed process, is this some thing I can do on my own or does HP needs to authorize this procedure ? Thanks 

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‎03-23-2021 08:11 AM

HP Recommended

Hi, can you please resend me the link and complete instructions, thanks

 

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