Ink and shipment/receiving issues

[Bennacer]

Hi,

I have two issues:

1. I have been subscribed on a monthly plan for over two years now and never received ink cartridges. Can I know why? and can you resolve now?

2. It shows I have black and white ink but the quality is very bad. 

thanks,
Kamal 

[Nal_NR]

Hi @Bennacer,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with Ink and shipment.

To be able to answer you effectively, we need some information.

Since the instant ink account details are confidential, please send me the required information via private message.

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