Ink are not getting printed by printer

[Sameer6447]

Only magenta colour is getting printed in my printer request for support 

[TheHelper0007]

Hi @Sameer6447,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it must be when your printer isn’t printing correctly, especially if only magenta is coming out. Don’t worry, we’ll figure this out together! 

Before we troubleshoot, could you confirm a few things?

1. When did the issue start? Was it after refilling the ink or changing any settings?
2. Are you using genuine HP ink?
3. Have you tried running a printhead cleaning cycle?

Step 1: Check Ink Levels

• On the printer control panel, navigate to Ink Levels or check in the HP Smart app.
• Ensure all ink tanks have enough ink and are filled correctly.

Step 2: Check for Clogged Printheads

Print a Printhead Cleaning Page:

1. Open HP Smart App → Click your printer → Print Quality Tools
2. Select Clean Printheads
3. Try printing again

If needed, repeat the cleaning process 2-3 times to clear any blockages.

Step 3: Run a Print Quality Diagnostic Page

• Print a Print Quality Report from the HP Smart app or Printer Menu.
• Check if the cyan, yellow, and black colors are missing or faded.

Step 4: Align Printheads

• Go to Printer Settings → Tools → Align Printheads
• Print an alignment page and follow on-screen instructions.

Step 5: Manually Clean the Printheads

If automatic cleaning doesn’t work, you may need to clean the printheads manually:

1. Power off the printer and open the printhead access area.
2. Remove the printheads and gently clean the nozzles with a lint-free cloth dampened with distilled water.
3. Let them dry, reinstall them, and try printing again.

Step 6: Update Printer Firmware

• Open the HP Smart app → Advanced Settings → Check for firmware updates.

Step 7: Try a Different Document or Print from Another Device

• Sometimes, the issue can be with a specific document or software. Try printing a test page from another device.

If the issue persists after trying these steps, let me know what changes you observed at each step so we can further diagnose!

I hope this helps.

Take care and have a good day.

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darkmaniac0007

HP Support