Ink cartdrige missing or damaged

[thobbs66]

My printer HP OfficeJet Pro 8025e at first would not show ink levels. After resetting everything and replacing the cartridges I now show black and yellow are good. However, it reports Magenta and cyan are missing or damaged. Any help?

[Sneha_01]

Hi @thobbs66

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 8025e is having trouble detecting the magenta and cyan ink cartridges even though you’ve replaced them. The issue could be caused by several things, ranging from a misalignment to a faulty connection. Let's walk through some troubleshooting steps to help resolve this issue:

1. Check the Ink Cartridges

• Ensure the cartridges are properly installed: Double-check that the magenta and cyan cartridges are correctly seated in their respective slots. Sometimes, if the cartridges aren’t fully clicked into place, the printer might not detect them.
• Inspect for damage: Ensure the magenta and cyan cartridges are not damaged. Look for any cracks or issues with the cartridges themselves. Also, check that the protective tape has been removed from the new cartridges before installation.

2. Clean the Ink Cartridge Contacts

Sometimes the issue is caused by dirty or blocked contacts between the ink cartridges and the printer. Here’s how you can clean them:

• Turn off the printer and unplug it.
• Carefully remove the magenta and cyan cartridges.
• Use a clean, lint-free cloth slightly dampened with water to gently wipe the contacts (the small copper-colored metal connectors) on both the cartridge and the printer.
• Be sure to dry them before reinserting the cartridges.

3. Check the Cartridges for Protective Tape

When you install new ink cartridges, there’s typically a protective tape that prevents the ink from leaking during shipment. If the tape isn’t fully removed, the printer won’t be able to detect the ink.

• Carefully check the magenta and cyan cartridges for any residual protective tape. If you find any, carefully remove it and reinstall the cartridge.

4. Reset the Printer

After replacing cartridges or performing maintenance, sometimes a soft reset can help the printer properly recognize the ink levels.

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.Plug the printer back in and turn it on.
• Check if the printer now detects the magenta and cyan cartridges correctly.

5. Check for Firmware Updates

In some cases, printer firmware might cause issues with cartridge detection, especially if you're using non-HP or refilled cartridges.

• Visit the HP Support website or use the HP Smart app to check for any available firmware updates for your printer.
• Updating the firmware could resolve any compatibility or detection issues.

6. Perform a Cartridge Alignment

If the cartridges are properly seated and clean, it may help to perform a printer alignment to ensure the printer is properly calibrated to detect and use the ink.

• Go to Settings on your printer’s control panel.
• Look for the Printer Maintenance or Tools section and select Align Ink Cartridges.Follow the prompts to complete the alignment process.

7. Try Using Original HP Cartridges

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Sneha_01

HP Support

[thobbs66]

I have tried all your suggestions and nothing has helped. I am out of ideas so I have ordered a replacement printer.

[Sneha_01]

Hi @thobbs66,

Thank you so much for your response. 

Is there anything else that I can help you with today?

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Sneha_01

HP Support