Ink cartidge from Canada to Brazil not working

[CN217CZ39K]

Hello HP Community,

I recently returned to Brazil after living in Canada for three years, where I purchased an HP DeskJet 2755e All-in-One printer. Since my return, I haven’t been able to print, and when trying to resolve the issue, I receive the following message from the software: “The indicated cartridges can only be used in a printer enrolled in HP Instant Ink.”

However, I discovered that the HP Instant Ink program is not available in Brazil. I’ve tried contacting HP Brazil for assistance, but so far, I haven’t had any success. Has anyone else experienced this situation or knows how I can resolve this issue?

Thank you in advance for your help!

[Nal_NR]

Hi @CN217CZ39K,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the instant ink. 

I am afraid, that instant support is available in Brazil. You may have to cancel the instant ink account from the original region Canada and start using HP regular cartridges for your printer to work. 

However, for that to happen, We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

If this does not work, we cannot re-attempt it as it may brick the printer

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.