Ink cartridge Error

[MKing23]

I am receiving error messages on my HP Officejet 6700 printer after inserting brand new HP ink cartridges. I have followed the suggested solutions on the printer as well as in the virtual chat. How can I get my printer printing again please?

[Raj_05]

Hi @MKing23,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some steps you can try to resolve the ink cartridge error on your HP Officejet 6700 printer.

Check the Ink Cartridges

• Ensure that the ink cartridges are genuine HP cartridges.
• Remove the cartridges and inspect them for any protective tape or packaging that might still be attached. If present, remove it carefully.
• Check for any visible damage or ink leakage on the cartridges.

Clean the Ink Cartridge Contacts

• Turn off the printer and unplug it from the power source.
• Gently remove the ink cartridges.
• Use a lint-free cloth lightly moistened with distilled water to clean the electrical contacts (the gold-colored contacts) on the ink cartridges and in the printer's ink cartridge slots.
• Allow the contacts to dry completely before reinserting the cartridges.

Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.
• Reinsert the ink cartridges when prompted.

Check for Firmware Updates

• Make sure your printer has the latest firmware installed.
• Go to the HP website, enter your printer model, and download any available firmware updates.

Perform a Hard Reset

• With the printer turned on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Reconnect the power cord to the printer and the wall outlet.
• Turn on the printer and check if the error persists.

[Raj_05]

Remove and Reinstall the Ink Cartridges

• Try removing all the ink cartridges and reinserting them one by one.
• Ensure each cartridge clicks securely into place.

Use a Different Cartridge

• If possible, try using a different set of cartridges to see if the issue is with the cartridges themselves.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support