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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Ink cartridge defective?

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HP Envy 4520
Microsoft Windows 8.1 (64-bit)

I ordered a 63XL Color cartridge for my printer directly from HP.  It was defective right from the start, and now after using only a week it tells me it's empty (I printed less than 10 pages).  I did everything I could to resolve it on my printer side; cleaned head, took of cartridge and cleaned nozzle.  I cannot find anywhere to contact HP for a replacement; any ideas?

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@KatSell, Welcome to the HP Support Community!


To assist you better, do you get any errors with the ink cartridge?

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


To resolve print quality issues, you may refer to - No black ink, wrong colors, other print quality issues


There are a few things to prevent excess ink usage: 

  • The printer should always be plugged into a live outlet.  If you use an external switch such as an outlet switch then more ink will be used at each startup. 

  • Do not run cleaning cycles from the computer's toolbox or the printer's front panel.  These are rarely needed (perhaps once for each half dozen cartridges) and will use ink. 

  • Printing in Draft mode may have acceptable quality while providing about 2x the pages of Normal or Best modes.   


If you have tried the steps and the issue persists, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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