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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Ink cartridge problem 5010
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04-02-2021 10:44 AM
I am getting the Ink Cartridges Problem message on my printer. I have attempted to fix the problem by resetting my printer and by cleaning the contact points on both cartridges and cleaning the contact points in the printer itself. The problem has not gone away, so there must be something wrong with the ink cartridge. I am not sure which cartridge is the problem- the message reads “replace the indicated cartridge” with an image below of three black dots in a triangle. Is this the black and white cartridge? I am an Instant Ink customer, so how do I go about ordering a replacement cartridge? This is the only way that I think this problem can be solved. Thanks for your help,
Solved! Go to Solution.
Accepted Solutions
04-05-2021 03:51 AM
@Terryholling, Welcome to HP Support Community!
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
04-05-2021 03:51 AM
@Terryholling, Welcome to HP Support Community!
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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